updated 1 November 2025
What you need to do with a burst or leaking geyser
The insurance is underwritten by CIB (PTY) Ltd., Policy number SB/SR643272 (updated!)
What to do when your geyser starts leaking (burst Geyser):
- Turn off the main water supply.
- Switch off the geyser on the Electrical Board in the kitchen.
- Place a basin or towels under the geyser to catch the leaking water.
- Notify a Trustee.
To replace or repair your geyser you can use the call centre, or you can complete the online form.
Remember to give the following details:
Policy number SEC70236, Belle Aire Place, 139 Bellairs Drive, Randburg, 2194, and your unit number.
Use the call centre
Replacements via the underwriter’s 24 hour call centre using this number 0861 225 225.
Replacing the geyser
There are some important issues about the size of your geyser and possible costs not carried by the Insurance.
Please read below!
Use the online form
Or you can use this online form:
The size is important!
Your geyser most likely is of 200 liters capacity and of older design and energy category “C”.
All new geysers are of category “B” and have a better and thicker insulation.
The problem is however that the space where they are fitted within the cupboard is very limited and in most cases large modifications will have to be made to re-fit the cupboard again. These costs will to a large degree have to be carried by the owner.
To avoid these problems and possible on-cost the owner should consider to downsize the geyser to 150 liters capacity.
The fitment dimensions are nearly identical to the 200 liter geyser and no modifications are usually necessary to the cupboard. This smaller geyser is also more economical to maintain and has in most cases enough hot water reserve for a family of four.
Keep also in mind that the cupboard will have to dismantled before the plumbers can do their work, and re-fitted afterwards. This usually only takes some minutes.
DETAILS – Geyser replacement and repair
Geyser replacement with nil excess
- New limits valid from 1 Nov. 2023
- Geyser Limits Up to 150L : Limited to R 11 100.00
- 200L Geyser: Limited to R 13 700.00
- 250L Geyser and over : Limited to R 20 500.00
Repairing the Geyser:
- Repair cost limited to R 2 000.00
Limits as above
– if Call Centre or online form is not utilised: Replacement (less excess if applicable)
– if Call Centre is utilised – 0861 225 225 (24 hours): Replacement (less excess if applicable)
Repair (nil excess)
Up to 150L Unlimited
200L Unlimited
250L or over Unlimited.
Geyser replacement/repair claims must be reported to the call centre or by using the online form.
In a nutshell, it is always better to utilize the call centre or online form, as it potentially negates excesses payable by the owner. In the event that a private plumber is contracted to do the necessary repair work, excess will always be applicable.